FAQ

To place an order:

- Browse our product categories and select your desired items.

- Click “Add to Cart”.

- Proceed to checkout and enter your shipping details.

- Make payment using your preferred method.

We accept the following payment methods:

- Online banking (FPX)

- E-wallets (TNG eWallet, GrabPay, Boost)

Orders are typically processed within 1–2 business days.

Estimated delivery time:

- West Malaysia: 2–5 working days

- East Malaysia: 5–8 working days

Delivery may vary depending on location and courier service.

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order through the courier’s website.

Please contact us within 7 days of receiving your order.

Email [email protected] with:

- Your order number

- A clear photo of the issue

- A brief description

We will arrange a replacement or refund after verification.

We can only accept cancellation or changes before your order is processed for shipment. Please email us as soon as possible at [email protected], or call/WhatsApp 012-455 9878.

Yes, we offer refunds for:

- Defective, damaged, or wrongly delivered products

- Requests made within 7 days of receiving your order

Please refer to our Refund Policy for full details.

Yes, most of our Bio+ products are halal certified. Certification status is stated on each product page. For any specific inquiry, feel free to contact us.

Many of our products are vegetarian-friendly. Please refer to the product label or description for specific dietary suitability.

We take data privacy seriously. Your personal information is secured and used only to process your order or communicate with you.

Please refer to our Data Protection Policy for more details.

Currently, we only deliver within Malaysia. We are working on expanding our shipping coverage—stay tuned!

You can reach us via:

Email: [email protected]

Phone/WhatsApp: 012-455 9878

(Monday–Friday, 8.30am–5.30pm, excluding public holidays)