At Bio+, your satisfaction is our priority. We strive to provide high-quality health supplements and personal care products. However, if for any reason you are not fully satisfied with your purchase, we are here to help.

 

Eligibility for Refund

You may request a refund under the following conditions:
– The product is defective, damaged upon arrival, or wrongly delivered.
– The request is made within 7 days of receiving your order.
– The product is unused, unopened, and in its original packaging.

 

Refund Process

1. Email your refund request to [email protected] with the following:
   – Order number
   – Reason for the refund
   – Clear photo(s) of the product issue (if applicable)
2. Our team will review and respond within 3 business days.
3. If your refund is approved:
   – Refund will be processed to your original payment method within 7–14 business days.
   – In the case of exchange or return, shipping instructions will be provided.

 

Non-Refundable Items

– Products purchased under clearance, final sale, or promotional bundles unless proven defective.
– Opened or used products.
– Products returned without prior communication or beyond the return window.

We reserve the right to deny any refund request that does not meet the above conditions.

.